Overview
Vigor ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data when you use our website or make a purchase.
Information We Collect
We collect information you provide directly to us and information collected automatically when you use our site:
- Order information — name, email address, shipping address, and payment details (processed securely by Stripe; we never store full card numbers)
- Account information — username and password if you create an account
- Communications — emails or messages you send to our support team
- Usage data — pages visited, browser type, IP address, and device information collected automatically via cookies and similar technologies
- Newsletter — email address if you subscribe to our mailing list
How We Use Your Information
- Process and fulfill your orders, including sending order confirmations and shipping updates
- Respond to customer service requests and inquiries
- Send promotional emails if you have opted in (you can unsubscribe at any time)
- Improve our website, products, and customer experience
- Comply with legal obligations and prevent fraudulent transactions
Sharing Your Information
We do not sell your personal data. We share information only with trusted third-party service providers who help us operate our business:
- Stripe — payment processing (subject to Stripe's Privacy Policy)
- Shipping carriers — USPS, UPS — to deliver your orders
- Legal authorities — when required by law or to protect our rights
Data Retention
We retain your personal data for as long as necessary to fulfill the purposes described in this policy, or as required by law. Order records are kept for a minimum of 5 years for tax and legal compliance. Account data is retained until you request deletion.
Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data
- Object to or restrict certain processing of your data
- Withdraw consent where processing is consent-based
- Request a copy of your data in a portable format
To exercise any of these rights, email us at shop.vigor@wearvigor.com.
Cookies
We use cookies to remember your cart, keep you signed in, and understand how visitors use our site. See our Cookie Policy for full details.
Contact
If you have questions about this Privacy Policy, contact us at shop.vigor@wearvigor.com.