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GOT QUESTIONS?

Everything you need to know about orders, shipping, returns, and more.

Orders 3 questions
Once your order ships, you'll receive a tracking number via the email you provided at checkout. Head to My Orders and click "Track Package" to follow your shipment in real time.
Orders can be modified or cancelled within 1 hour of placement. After that, the order enters processing and can no longer be changed. Contact us immediately at shop.vigor@wearvigor.com and we'll do our best to help.
We're sorry about that. Email us at shop.vigor@wearvigor.com with your order number and a photo of what you received. We'll send a replacement at no cost.
Shipping & Delivery 3 questions
All orders — domestic and international — are delivered within 14–21 business days after a 1–3 day processing window. See our full Shipping Policy for a breakdown by region.
US domestic shipping is a flat $12.00. International rates start from $15.00 for Asia & Pacific, and vary by region — with closer regions to our shipping origin priced lower. Full rates are on our Shipping page.
Yes, we ship worldwide. Customs fees and import duties are the responsibility of the customer and vary by country. We are not responsible for delays due to customs clearance.
Returns & Exchanges 3 questions
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and have original tags attached. Sale items are final sale and cannot be returned. See our full Returns Policy.
Email shop.vigor@wearvigor.com with your order number and the items you'd like to return. We'll send you a return label and instructions within 24 hours.
Once we receive and inspect your return, refunds are processed within 3–5 business days back to your original payment method. You'll get an email confirmation once the refund is issued.
Products & Sizing 3 questions
All Vigor pieces are designed with an oversized silhouette. Check our Size Guide for exact measurements. If you're between sizes, we recommend sizing down for a more fitted look, or staying true to size for the full oversized effect.
Our tees are made from 100% heavyweight combed cotton (250–280 GSM). Hoodies use a premium 80/20 cotton-polyester fleece blend for warmth and durability. Full material breakdowns are listed on each product page.
Machine wash cold, inside out, on a gentle cycle. Tumble dry on low or hang dry to preserve shape and print quality. Do not bleach or iron directly on printed areas.
Payments & Security 2 questions
We accept all major credit and debit cards (Visa, Mastercard, Amex), as well as Apple Pay and Google Pay. All payments are processed securely through Stripe — your card details are never stored on our servers.
Yes. Enter your code at checkout in the discount field. Codes are case-insensitive. Only one discount code can be applied per order. Follow us on social media or subscribe to our newsletter to receive exclusive offers.

Still have questions?

Our support team is ready to help. Expect a reply within 24–48 hours.